Help & Resources
Getting Started
Learners can use the “Our Courses” navigation bar button to browse our courses. Once you have selected a course you will be prompted to add it to your cart. Complete the Prescreening questions and checkout. Learners will then be sent out the links to their course.
Your course start date is dependent on a couple of factors.
- If the course is Udemy based or not.
- The speed at which a learner enrolls for a course.
- How fast our third-party provider gives access to our learners.
Cost & Payment
Each course has an associated fee.
Our certificates are 100% free and will be provided through email.
Course & Program Certificates
Learners will receive a certificate at the completion of their online courses. Once their course progress status is set to “Completed”, learners will be sent a certificate of completion.
Learners will recieve their certificated from anywhere between 1 day – 1 week after they have completed their courses.
Learners who have been accepted into the RAC x Grow with Google can either opt-in to purchase a certificate from Google for $15 USD after the completion of their course or can request a certificate from our institution by emailing coursera@alberta.college with their request along with a screenshot of their completed course.
Problem with your Order
There’s a multitude of reasons why a learner would not receive full access to their course some of them include:
- Not completing a prescreening form.
- Not enrolling for IBM’s Skillsbuild.
- Using multiple emails for the signup process
- Using the wrong/invalid email during registration.
For the vast majority of cases, the reason why a learner has not received full access to Udemy is usually because of three specific reasons.
- They have not completed a course prescreening
- They have not signed up for IBM Skillsbuild using the link in their email.
- They have signed up for IBM Skillsbuild, but not with our specific IBM Skillsbuild link.
If you have registered for an IBM course and still have not received access please email support international@alberta.college
How to register for SkillsBuild
Skillsbuild Office Hours
Monday – Friday 0900 – 16:30 hrs Mountain Standard Time
Email: skillsbuild@alberta.college
Phone (Canada): +1-587-254-3129
Please reference your full name in the subject line, and include your phone number within your email body.
*Staff will be checking emails throughout the day and replying to inquiries within 2 business days. Please note, that admissions for international students are on HOLD.
The Royal Alberta College does NOT use outside recruiters
Office Of The Registrar
The Office of The Registrar is held by Prof. Parminder Singh, any questions pertaining to policies, admissions, or tuition should be addressed to The Office of The Registrar. The Registrar’s Office is a web-based (online) office and can be reached by email at perry@alberta.college To learn more about the Registrar please visit his LinkedIn page.
In-class learning
SARS-CoV-2 (Covid-19) Disrupted traditional learning for everyone. To protect our learners, staff and volunteers, The Royal Alberta College pivoted to become a virtual (synchronous) and asynchronous training entity (this is our primary delivery method now).
When in-class learning is required, classes will be offered with our public partners, including the Orange Hub located at:
The Royal Alberta College, 10045 156 St NW, Edmonton, Alberta, Canada T5P 2P7 and at other government entities.
English (Canada) 
Français du Canada